1

Collect supporting documents

2

Fill out the claim form

3

Send us the documents

4

Receive e-mail Notification

1

Collect supporting documents

  • Original receipts and all treatment cost details

  • Copy of all medical prescription and details of medical cost

  • Reference letter from attending physician and copy of lab results

  • To claim for glasses/spectacles, attach refractive eye examination from an ophthalmologist.

  • For dental claims, attach teeth number/ teeth formation on the claim form

  • For physiotherapy claims, attach the original physiotherapy receipt and doctor reference letter for physiotherapy.

  • Rp 6,000 duty stamp for receipts above Rp 1,000,000

  • For repetition prescription (Iter), a copy of the first prescription is required.

2

Fill out the claim form

3

Send us the documents

By email
  • Send the claim form and the doctor’s certificate through email cs.cc@fwd.com

Via e-Friend

Submission Timeline

  1. Maximum of 60 days from treatment to file a claim.

4

Receive e-mail Notification

  • After the claim is processed, the insured will receive an email notification from FWD Life.
  • For an incomplete claim, the insured has 30 days to submit the missing documents.


Need help?

Still unclear?
Talk to us

24-hour Customer Hotline

(+62) 1500 390

Live Chat

Email Us

Email us at cs.cc@fwd.com