Services Program
FWD Care Recovery Plan
Extra care when it counts
FWD Care Recovery Plan provides professional support services for free. You and/or your family may consult with a dedicated nurse from Aspire Lifestyles to get the service information that fits your needs, including setting up a schedule with service providers.
Mental counselling services
Home nursing care
Dietitian consultation
Local medical transportation
Physiotherapy
Legal consultation
Frequently asked questions
Yes, you can still use the professional support service provided that the excess cost of the professional support service will be your responsibility.
Example: If the remaining benefit (limit) of your FWD Care Recovery Plan is IDR 1.000.000 and you want to use mental counselling service at a cost of IDR 1.500.000*, then the nurse who accompanies you will inform you about the excess of the cost you need to pay, which is IDR 500.000. The dedicated nurse from Aspire Lifestyle will inform you of the costs that you have to pay and ask for your consent first, before making an appointment for the professional support service.
*The charges in this example are not intended to predict actual service charges and are subject to change at any time
Customers who meet the criteria of the FWD Care Recovery Plan, will be contacted to get an offer for this FWD Care Recovery Plan program.
You need to fulfill and send us back the Consent Form of FWD Care Recovery Plan which you have signed to get this service.
FWD Care Recovery Plan is eligible for individual customer, if their claim for the major critical illness, total permanent disability, inpatient, or death benefit has been approved by us. The criteria for the claims are as follows:
- Death or major critical illness claim with sum assured ≥ IDR 100.000.000 / US$ 10.000.
- Total Permanent Disability claim (TPD): due to critical illness or accident, or
- Inpatient claim due to cancer, stroke, or heart attack.
The dedicated nurse from Aspire Lifestyles will discuss with you to find out what kind of professional support service is suitable for you. The nurse will also facilitate your consultation appointment with the professional support service, including providing information to you regarding the remaining benefits (limits) and the costs of the professional support service of FWD Care Recovery Plan.
Example:
Mr. Pintar as the insured in the FWD Critical First Protection policy submitted a claim for his stroke. Mr. Pintar's claim was approved by FWD Insurance and Mr. Pintar wants to join the FWD Care Recovery Plan program.
A dedicated nurse from Aspire Lifestyle will help Mr. Pintar in making an appointment for the professional support service that can help with post-stroke recovery. Services that can be provided*:
- Physiotherapy services up to 6 sessions
- Home nursing care services up to 3 days
* FWD Care Recovery Plan program will be last for 6 months, with limit of benefit up to IDR 7.000.000.
Note:
- The above service session simulations only provide an overview of FWD Care Recovery Plan services, not intended to predict actual service costs. The cost of professional support services contained in this simulation is subject to change at any time.
Yes, professional support services such as mental counseling service, dietician consultation, and legal consultation can be used virtually from your home or anywhere. This method is an alternative that you can choose if you want to have a consultation from your home or if the professional support service is not available in your area.
For the professional support service such as local medical transportation services, home nursing care, and physiotherapy can only be used face-to-face.
- For Jabodetabek, Surabaya, Bandung, Medan, Bali, Makassar, and Pontianak, the professional support service can be used face-to-face or virtually (except for local medical transportation, home nursing care, and physiotherapy).
- For outside of Jabodetabek, Surabaya, Bandung, Medan, Bali, Makassar, and Pontianak, the professional support service (except local medical transportation, home nursing care, and physiotherapy) can only be used virtually. For the customers who want to use the professional support service directly, we provide reimbursement system.
- The dedicated nurse from Aspire Lifestyles will assist with the reimbursement process for the costs of professional support service within 14 calendar days since the day when Aspire Lifestyles received the complete documentation for the payment.
- The dedicated nurse from Aspire Lifestyles will inform the customers about the terms of services (including the terms of reimbursement system) before the customers use the professional support service.
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