Some of the questions you might have, and answers you might need.
If you bought your FWD policy through FWD Insurance prior to 1 December 2020, when it was known as PT Commonwealth Life.
There are several changes you can make. Here are some examples.
Non-financial changes:
Financial changes:
For investment-linked / unit-linked plans:
There are several changes you can make. Here are some examples.
Non-financial changes:
Financial changes:
For investment-linked / unit-linked plans:
Here’s the information you need:
For loss of life claims, all funds will be transferred to the beneficiary’s account. This is the person you’ve nominated to receive the funds, should you (the customer) pass on.
For health benefits, the funds will be transferred to your account, assuming you’re the customer (the policyholder).
Head to our support page and go to ‘ways to pay your premium’ and we’ll run through all your options.
Yes. You can switch investment types or fund allocation anytime. Do this in one of two ways:
You can update your address directly:
You can check by contacting our customer services team on 1500525 or by emailing CustomerCare.id@fwd.com.
We aim to complete the process within 14 working days (assuming we have all your documents). If any documents are missing, we’ll email to let you know. You can check the claim’s status by calling our customer services team on 1500525 or by emailing CustomerCare.id@fwd.com.
You can check by contacting our customer services team on 1500525 or by emailing CustomerCare.id@fwd.com.
We aim to complete the process within 14 working days (assuming we have all your documents). If any documents are missing, we’ll email to let you know. You can check the claim’s status by calling our customer services team on 1500525 or by emailing CustomerCare.id@fwd.com.
Head to our support page and go to ‘ways to pay your premium’ and we’ll run through all your options.
You can check your balance and investment information either via our eServices web portal.
Or contact FWD Customer Care in one of three ways:
- call 1500525
- email CustomerCare.id@fwd.com
- Whatsapp +628551500525
We do allow some changes to policies. You can do this by filling in the following forms:
A3 Policy change form. This form covers the following changes:
A1 Non-financial policy change form. This form covers the following changes:
The quickest and easiest way to make these changes is online via eServices.
If you want to change your personal data (address, phone number, email) you can also contact FWD Customer Care on 1500525.
*There are many telemarketing products so get in touch with us if you’re not sure. Below, for your easy reference, are some of our most popular telemarketing products:
1. Money Back in Safe
2. Health In Safe
3. Future Protection
4. Medical Protection Plan
5. Life Protector Plus
6. Dynamic Plan
7. Life Protection
If you wish to do this, you need to fill out our non-financial change form. Then, attach a photocopy of a valid KTP, and other supporting documents. This includes your birth certificate, any marriage certificate, and / or family card. If the new insured person will be creating any changes or additions to the plan (for example adding a rider or changing the sum assured), we’ll also need copies of their medical records.
Please note that none of these changes can be made for products bought directly via telemarketing. There are many telemarketing products so get in touch with us if you’re not sure of what kind of policy you have. Below, for your easy reference, are some of our most popular telemarketing products:
1. Money Back in Safe
2. Health In Safe
3. Future Protection
4. Medical Protection Plan
5. Life Protector Plus
6. Dynamic Plan
7. Life Protection
You can do this by filling out the A2 form and returning your original policy book and FWD insurance card (if any).
Please fill out the relevant A2 form based on the policy that you have: for example, unit-linked, non-unit-linked, a bank product, or Elite Link. Please send the completed documents to our head office and we’ll process your request within 14 working days.
Our head office address: FWD Insurance, Pacific Century Place, 20th floor SCBD LOT 10 Jl. Jend. Sudirman kav. 52-53 Jakarta 12190 Indonesia.
You can monitor your investments in real-time using eServices our web-based portal.
Transaction reports are also sent to customers once a month via your registered email address. This includes information about transactions such as premium payments, withdrawals, top-ups, and fund switching.
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