Before you claim
Our living benefit claim form applies to the following plans:
You can also submit claims quickly and easily through our customer eServices on FWD MAX.
Access eServices by downloading the FWD MAX app, totally free.
1. Collect your supporting documents
Please send us the following:
2. Fill out the claim form
3. Submit the form and any documents
For customers that bought their insurance through an FWD Life sales agent or any other FWD Life channel before 1 December 2020 or after 1 December 2020, please submit your claim by post.
PT FWD Insurance Indonesia
Pacific Century Place
20th Floor, SCBD Lot 10
Jl. Jend. Sudirman Kav. 52-53 Jakarta Selatan
12190 Indonesia
For customers that bought their insurance through FWD Insurance prior to 1 December 2020, when it was known as PT Commonwealth Life, please submit your claim in one of two ways, set out below.
Scan and send the form via email: claimsubmission.id@fwd.com
By post
PT FWD Insurance Indonesia
Pacific Century Place
20th Floor, SCBD Lot 10
Jl. Jend. Sudirman Kav. 52-53 Jakarta Selatan
12190 Indonesia
We know that if you’re making a claim, you’re probably already going through a difficult time. So we think it’s part of our job to make insurance claims as quick and as easy as possible. Here are some of the questions you might have and our answers in response
For personal as well as Employee Benefits claims, we aim to make a decision within 4-10 working days. This is from the date we receive your completed claims submission (including the form and any supporting documents).
Once we receive your claim application, personal claims applicants will receive an email notification from us, just so you know the process has started. For Employee Benefits claims, we’ll communicate through your HR team.
Do bear in mind that occasionally we need more time to make a claims approval decision. This could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.
When we approve claims, we then aim to pay within 2-3 working days.
Need help with your claim?
We’re always ready to help you.
