Making insurance claims fast and easy

Get to your claim quicker with FWD MAX

It’s always a good idea to first check that your policy covers your claim. The quickest way to do this is via customer eServices on FWD MAX. Through eServices, you can submit a claim as well as check the status of any claims that are active. You can also get in touch with us directly (go to Support).

Access eServices by downloading the FWD MAX app, totally free.

app-store google-play

Let's get started

Each insurance and sharia plan has different benefits, and therefore has its own claim form. So the first step is to select your type of claim.

If there’s been a death, please select 'loss of life'. If not, please select the living benefit you’re claiming for. Living benefit covers everything apart from a loss of life (for example a critical illness, hospitalisation, or a disability).

If you’re an FWD insurance card holder, please remember that this entitles you to cashless medical treatment within our network of hospitals. Please remember to always keep your card with you in case you need it.

Select your type of claim:

Living benefit claim

Loss of life claim

If you have a policy from your employer, please head to our dedicated claims page for employees.

Support for Employee Benefits

Find your nearest hospital

We have a network of over 1,000 hospitals and clinics worldwide. Here, you can find your nearest one.

Find a form

All the forms you need are here.

Living benefit claim form

Living benefit claim form sharia

Loss of life claim form

Loss of life claim form sharia

Attending physicians statement for living benefit claim

Attending physicians statement for loss of life claim

Form data penerima manfaat

Surat kuasa pemberian data medis

See all forms

Frequently asked questions

How can I check my claim status?

You can see your claims status on the eServices menu via our FWD MAX app. You can also check by contacting our customer services team on 1500525 or by emailing CustomerCare.id@fwd.com.

How long is the claim process?

We aim to complete the process within 14 working days (assuming we have all your documents). If any documents are missing, we’ll email to let you know.

For faster claims, you can use eServices available on the FWD MAX app. Your claim will then be processed within 5 working days. If you submit via eServices, you can also check the status of your claim, using the app. If you use eServices, we’ll notify you via the app to let you know if any documents are missing.

If you don’t submit a claim via eServices, you can still check the claim’s status by calling our customer services team on 1500525.

How will I be informed about my claim approval?

We will notify you through your registered email, so please make sure your email address is always active. If you wish, you can also call our customer services team on 1500525.

Where can I get a coordination of benefit letter (regarding a previous insurance plan)?

You can ask our customer care team via telephone, email, or live chat. We’ll send the coordination of benefit letter to your registered email address.

Need help with your claim?

No problem. These are the different ways we can help out and support you.

Call 1500525

We’re always ready to help you 24/7.

Start a live chat

Live chat is available 24/7.

Leave a message

Send us your enquiries. We’ll get back to you shortly.

EN ID

visitFWD

PT FWD Insurance Indonesia ("FWD Insurance") is registered and supervised by the Financial Services Authority.
FWD Insurance is a member or Alternative Dispute Resolution Agencies of Financial Services Sector.