We aim to complete the process within 14 working days (assuming we have all your documents). If any documents are missing, we’ll email to let you know.
For faster claims, you can use eServices available on the FWD MAX app. Your claim will then be processed within 5 working days. If you submit via eServices, you can also check the status of your claim, using the app. If you use eServices, we’ll notify you via the app to let you know if any documents are missing.
If you don’t submit a claim via eServices, you can still check the claim’s status by calling our customer services team on 1500525.