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Each insurance and sharia plan has different benefits, and therefore has its own claim form. So the first step is to select your type of claim.
If there’s been a death, please select 'loss of life'. If not, please select the living benefit you’re claiming for. Living benefit covers everything apart from a loss of life (for example a critical illness, hospitalisation, or a disability).
If you’re an FWD insurance card holder, please remember that this entitles you to cashless medical treatment within our network of hospitals. Please remember to always keep your card with you in case you need it.
Select your type of claim:
If you have a policy from your employer, please head to our dedicated claims page for employees.
Frequently asked questions
Need help with your claim?
No problem. These are the different ways we can help out and support you.
Ask Fi
Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (Fi will know exactly how to organize alternative support options if your queries are very complex).
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PT FWD Insurance Indonesia ("FWD Insurance") is licensed and supervised by the Financial Services Authority. FWD Insurance is a member or Alternative Dispute Resolution Agencies of Financial Services Sector
