FWD MAX

FWD MAX is our award-winning app – open to everyone, whether or not you’re an FWD customer. It offers two main benefits:

• Rewards and priviledges for FWD customers
• Online customer support

 Think of us as your best friend in an app. These are just some of the features:

• Earn points on us and you can redeem these for rewards. We work with big brand names across Indonesia meaning you can treat yourself to more of the things you love.
• Access e-Friend, our online customer services. Use e-Friend to check and update your policy details, make a claim, or pay your premium. After all, shouldn’t insurance be quick and easy?
• Buy new insurance plans online.
• Read helpful lifestyle articles, blogs, and tips.

FWD MAX is for everyone. Simply download the app and find out what it means to us to celebrate living.

The beauty of FWD MAX is that you get to choose the rewards that suit you. Here’s just a few examples:

• Culinary passions: join MAX and receive vouchers to dine out, and updates on the latest openings.
• Passion for travel: join MAX and we’ll send you the biggest and most exciting updates from travel bloggers, vloggers, and influencers.
• A passion for books and movies: join MAX and we’ll send you articles on current and upcoming book releases and film launches – including vouchers you can redeem to pursue your passions!

• Download the FWD MAX Indonesia application on the AppStore (for iOS) and Google Play (for Android).
• Register and fill in your personal data. You can also connect your Google / Facebook account.
• Select one of the available categories according to your profile.
• Fill in your personal data and click "submit".
• Not an FWD customer? No problem. Simply select the ‘Fans’ button.
• FWD Individual button is for individual FWD policy holders.
• FWD Corporate Care button is for our business (Employee Benefits) customers.
• Agent button is for FWD agents.
• For FWD customers and FWD agents, you will receive a password (OTP) on the mobile number you registered with us.
• Choose one of your passions from six available options: travel, fashion, sport, music, culinary, books/movies. This will help us select the blogs and articles that will be of particular interest to you.

• For offers: On the FWD MAX page, click the "offers" menu. For the discounts,  you’ll see a "free" word inside a black box. Select the offer you like and click "redeem". Read the description and the T&Cs and if you agree, click ok.
• For e-vouchers: Click "open e-voucher". Read the conditions, click "use e-voucher". Show the page to the cashier, enter the store ID or scan the QR code, then click "claim". Once the transaction is complete, you’ll get a discount. If you don’t want to use the e-voucher directly, your voucher will be stored in the "e-voucher" menu. Just click the voucher when you want to use it. Unused vouchers have a "new" sign., Those expired will be marked "exp" and those you’ve already used will be marked "used". Vouchers marked "exp" and "used" can’ t be used anymore.