We’re here to help every step along the way
Get quick and easy support with FWD MAX
Using the FWD MAX app, you can access our eServices:
- Check your policy details
- Pay your premiums
- Check and manage your investment funds
- Change or update any personal information
- Make a claim and check on your claim status
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We value all customer feedback. We’re committed to listening to our customers and always striving to improve on what we do.
Frequently asked questions
You can check your balance and investment information in several ways:
- Via our eServices on the FWD MAX app
- Contact FWD Customer Care:
- call 1500525
- email CustomerCare.id@fwd.com
- Whatsapp +628551500525
We do allow some changes.
The quickest and easiest way to make changes is via eServices on the FWD MAX app.
Or you can fill out a form.
Our ‘financial changes’ form allows you to:
- request to change your premiums
- request to change your sum assured
- add /delete a rider
- advise us of any updates (e.g. a new job)
Our ‘non-financial changes’ form allows you to:
- Change your name, address, email, or phone number
- Change the insured / beneficiary
- Get a replacement FWD insurance card
If you want to change your contact details (address; phone number; email) you can also call customer services.
Click here if you bought your FWD policy through FWD Insurance prior to 1 December 2020, when it was known as PT Commonwealth Life.
If you wish to do this, you need to fill out our non-financial change form. Please include a photocopy of your valid identity card (ID) and photocopies of other supporting documents (birth certificate, marriage license certificate, family card) and any medical records.
Click here if you bought your FWD policy through FWD Insurance prior to 1 December 2020, when it was known as PT Commonwealth Life.
You need to download and fill-out the surrender form.
Please send all of this to our head office and allow five working days for us to process your request as well as process any outstanding funds due to you. Our head office address: FWD Insurance, Pacific Century Place, 20th floor SCBD LOT 10 Jl. Jend. Sudirman kav. 52-53 Jakarta 12190 Indonesia.
Click here if you bought your FWD policy through FWD Insurance prior to 1 December 2020, when it was known as PT Commonwealth Life.
You can monitor your investments in real-time using eServices via the FWD MAX app.
You can also find out either through our statements or simply by getting in touch.
We send the following statements:
- Annual statements (an overview sent to customers each year).
- Transaction statements (we’ll send these following any transactions you make such as withdrawal of funds, premium payments, and fund switching). We’ll send a transaction statement on each payment due date.
Click here if you bought your FWD policy through FWD Insurance prior to 1 December 2020, when it was known as PT Commonwealth Life.
