We’re here to help every step along the way

We’re here to help every step along the way

Get quick and easy support with FWD MAX

Get quick and easy support with FWD MAX
What do you want to do?

Want to make a claim?

Want to make a claim?

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We have 14 sales offices located across Indonesia.

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Frequently asked questions

    eServices is our digital customer service available on the FWD MAX app. Through eServices, you can access policy information and make transactions in real time – from paying your premium to making a claim. Download FWD MAX to enjoy eServices. It’s totally free.

    • Download FWD MAX on Google Play or the App Store either on your mobile or tablet.
    • Login if you already have an account. Otherwise, sign up as a new user.
    • If you want, you can sign up using your Google or Facebook credentials.
    • If you’re an FWD customer, please click on ‘Individual Customer.’
    • Fill in your ID card number and date of birth and then click verify.

    There are several changes you can make. Here are some examples.

    Non-financial changes:

    • Change your name (for example, after you get married)
    • Change your customer identification details (for example from passport number to ID card)
    • Change your address 
    • Change your phone number 
    • Change your email address

    There are so many features – here are some examples.

    Head to My Profile to see all your personal information and request to make changes. This information ranges from any beneficiaries you might have to the name of any agent you’re working with.

    Head to My Policy to see the features and benefits of your plan(s) and any recent updates regarding your policy.

    Head to My Claims to make a claim and track its status. You can also view any claims history.

    We also have several features for customers with investment-linked plans.

    On the home page, you’ll see the main menu with all options. 

    Premium payment
    Policy owner services

Need more help?

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Toll-free customer support

We’re always ready to help you. You can click below to contact us with our toll-free service.

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Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (Fi will know exactly how to organize alternative support options if your queries are very complex).
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Email us

Drop us an email via customercare.id@fwd.com and we’ll get back to you as soon as possible.

Complaints handling

We want to provide easier way for you to communicate through our communication channels. Learn more on how we accommodate your inquires.