1

Collect supporting documents

2

Fill out the claim form

3

Send us the documents

4

Receive e-mail Notification

1

Collect supporting documents

  • Comprehensive medical information, include medical resume, copy of laboratory, physician’s recommendation, detail of medication give in the duration of treatment.

  • Copy of valid KTP/identity card

2

Fill out the claim form

3

Send us the documents

By email
  • Send the claim form and the doctor’s certificate through email cs.cc@fwd.com

Via e-Friend

Submission Timeline

  1. Document can be sent via HRD to FWD Life.

4

Receive e-mail Notification

  • After claim is processed, HRD will receive an e-mail notification from FWD Life.
  • For incomplete claims, family members have 30 days to submit missing documents.

Need help?

Still unclear?
Talk to us

24-hour Customer Hotline

(+62) 1500 390

Live Chat

Email Us

Email us at cs.cc@fwd.com