- Coordinating with BCs, BMs and selected leaders, prepare the monthly training schedules, track & monitor the attendance, conduct & ensure the high quality execution, evaluate and give feedback for improvement.
- Ensure new agents attend mandatory training including the follow up training & ensure their activation in their 1st 90-days program
- Liaise with BCs, BMs and selected leaders to conduct meetings in order to align the training activities with agency activities & execute the action plans
- continuously reinforce & monitor agents and leaders to utilize all digital apps provided by the company
- Prepare and submit their training activities report as required & do the action plans needed.
- Continuously contribute & do some improvements for themselves, COE and Company