1

Collect supporting documents

2

Fill out the claim form

3

Send in documents

4

Receive e-mail Confirmation

1

Collect supporting documents

  • Doctor’s certificate form for Hospital Surgical & Hospital Cash benefit.

  • Copy of Identity card from the insured and the policy holder

  • Letter of attorney (if needed)

Supporting documents from health institution :

  • Original stamped receipt and billing details from the hospital or medical personnel.

  • Results of examination/laboratory or diagnostic.

  • Results of anatomy pathology (if there’s a surgery).

  • A copy of the doctor’s prescription related with the treatment.

  • Doctor’s letter of recommendation for diagnostic examination and laboratory before/after the hospitalization, implant and/or prosthesis, physiotherapy, dyalisis and cancer treatment.

2

Fill out the claim form

3

Send in documents

By email
  • To speed up the process - Send the claim form and the doctor’s certificate through email cs.id@fwd.com earlier.

In Person
  • To Complete the Claim - Send all the physical evidence of the claim form, doctor’s certificate, and others supported documents to:

    Individual Claim Department FWD Life, World Trade Center 1, 11th Floor, Jendral Sudirman Street Kav. 29-31 Jakarta 12920

Submission Timeline

  1. Please submit the completed claim form with required supporting documents to us within 30 days after the time the proof is required. 

4

Receive e-mail Confirmation

  • After the claim is processed, you will receive an e-mail notification from FWD Life.
  • For incomplete claims, family members have 30 days to complete and send us the  missing documents.

Need help?

Still unclear?
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(+62) 1500 391

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Email Us

Email us at cs.id@fwd.com