The unit price of FWD Life Indonesia’s fund is published in daily newspaper: Bisnis Indonesia and Kontan on ‘Bursa’ section. FWD Life Indonesia also display the the unit price on Exchange Rate and Fund Valuation section. In addition, you may also contact our Customer Care at 021-500391 on weekdays (Monday-Friday) at 8:00 AM to 05:00 PM.
Yes, you are eligible to reinstate up to two years after the inactive date. You need to fill-in the Reinstatement Form, pay all late premium fee and if needed the selection risk result requires medical check-up, the customers should perform a medical check-up at hospital providers from FWD Life Indonesian partners at their own expense.
Yes. Additional Insurance Benefit (Rider) can be performed by filling the Financial Changes Form. You can submitted the request at any time, but the changes will effectively perform in the next due date unless there is some change on your Date of Birth. FWD Life Indonesia will redo risk selection should there any additional coverage on the policy.
You need to fill-in the Surrender Form and return the original Policy book (for non-electronic policy) and Hospital & Surgical Participant Card (if any). Form can also be downloaded from the Customer Portal of FWD Life Indonesia.
The process of surrender is five (5) working days since the required documents completely received by FWD Life Indonesia’ Head Office at WTC 1 Floor 11, Jl. Jend. Sudirman Kav. 29-31 Jakarta Selatan 12920 until the policyholder received the funds.
Premiums that have been paid is not refundable as the insurance has been provided the life protection for the policyholders while the policy is active and there will be no investment value received. For lapse (inactive) policy, the premium is not refundable.
FWD Life Indonesia will issue a Transaction Statement on your payment due date in each term. Transaction Statement will provide information regarding transaction of premium payment. For example: the payment of premium which has purchase unit allocation, withdrawal, surrender, single top up/additional funds, switching/transfer of investment funds.
When I request any switching/withdrawal for my investment funds, whether the issuance of transaction statement will wait for due date of my monthly premium payment?
No, should the customer requests the switching/withdrawal for their investment funds, the transaction statement will be issued once the application is completely processed.
How do I update my correspondence address?
You can update your correspondence address directly through the Customer Portal without filling in the form and submitting supporting documents to the Head Office FWD Life Indonesia. Customers are able to independently update the correspondence address on each calendar day.
You can also update your correspondence address by filling in Non-Financial Changes Form and enclosing other supporting documents. You can perform this updates during weekdays at 08:00 AM to 02:00 PM (cut off). Specifically for mobile phone number, you need to fill in the Non-Financial Changes Form and it can’t be done through Customer Portal.
Documents that needed are;Claim form and medical report, Original receipts and all treatment cost details, detail of medications given during the treatment period, Original medical history from attending physician, Copy of laboratory/other supporting diagnostic results. For more specific information, please see here.
Claim can be submitted to FWD Life's Office in Jakarta:
FWD Life, World Trade Center 1, 11th Floor
Jendral Sudirman Street Kav. 29-31 Jakarta 12920
For time being, you can pay via bank transfer, auto-debit (Bank Mandiri, BCA, and BRI) also auto-debit credit card. Please see here for how to pay the premium.
Can I change the frequency of premium payment from yearly to monthly? Will it be affected to my policy?
If you change the payment frequency, the premium will be changed automatically.
FWD Life Indonesia’s customer can pay premium with following payment options:
For auto debit payment method, FWD Life Indonesia is partnering with Bank Mandiri and BCA.
Only apply for Visa, Master Card and BCA Card.
PT FWD Life Indonesia ("FWD Life") is registerd and supervised by the Financial Services Authority.