1. Home
  2. Support & Claims

We’re here for you

We are always committed to providing convenience through integrated product solutions with digital technology that suits your needs.

FWD Life provides additional special benefits up to IDR 100 million* without an additional premium for customers who are infected by COVID-19 on Diagnose Period. For the details, download the terms & conditions below.

FWD Hospitals & Network Providers

View all hospitals

Terms & Conditions of Special Benefits for Coronavirus COVID-19

We are here for you

Get answers with one call

Customer Care we are ready to assist you 24/7. Contact us at 1 500 391 .

Chat online instantly

Need live support? Chat with our Customer Care now.

Chat Now

Chat with us

Have a question? Send us a text at 0811 800 3900. We’ll be happy to help.

Need to make a claim?

Claim easily and quickly through our easy-to-use online claim form!

General Claims

Need more details?

View FAQ here!

details

Get the forms you need right here

Forms Download

Pay your premium the way you want to

We want you to pay your premium the way that suits you best – whether it’s through your agent, online or via the bank.

Find out more

Purchasing guidelines

To buy insurance with FWD, you can choose from 3 easy ways, you can buy direct from an agent, your company‘s HR Department, or through our online platform iFWD.

See more