FWD Insurance welcomes the New Year 2025 with updates of FWD Whole Life Protection and FWD Hospital Care Protection

Entering the new year of 2025, the Indonesian public faces various dynamics. Medical costs continue to rise year after year, especially post-pandemic, which has become a particular concern in society. Understanding this, PT FWD Insurance Indonesia ("FWD Insurance") has updated the features of its life insurance product, FWD Whole Life Protection, and health insurance product, FWD Hospital Care Protection, for the Indonesian public.

A YouGov survey in Indonesia about New Year's resolutions for 2025 revealed that 65 percent of respondents want to improve their physical health, and 74 percent want to manage their finances better. On the other hand, medical care costs continue to rise post-pandemic. Mercer Marsh Benefits Health Trends 2025 revealed that the trend of increasing medical care costs in Indonesia is projected to reach 19 percent in 2025. Having protection to obtain adequate health services and also preparing for retirement and inheritance are important matters that must be prepared.

Jeffrey Kie, Chief Agency Officer of FWD Insurance, said, "The update of the two products aim to respond to the needs of the Indonesian public, namely comprehensive health insurance and life insurance that has benefits that can be enjoyed at retirement age."

Furthermore, FWD Whole Life Protection and FWD Hospital Care Protection come with various benefits and advantages with protection options that can be chosen to fit with the customer’s needs.

FWD Whole Life Protection is a whole life insurance product against the risk of death and terminal illness, with the updated benefits and features namely:

• Living Benefit Option 50 percent of the Sum Assured will be paid at the age of 55 or 65. This benefit offers two options: the Accelerated Living Benefit, which will reduce the Sum Assured, or the Non-Accelerated Living Benefit, which will not reduce the Sum Assured.
• Additional benefit options (riders) such as premium waiver if the insured suffers permanent disability or is diagnosed with a critical illness.
• Flexible premium payment schemes with various premium payment period options and premium discounts of up to 20 percent.
• Ease of obtaining high Sum Assured, with a minimum value of IDR 5 billion during the health and financial examination process (underwriting).

The Living Benefit feature in FWD Whole Life Protection can serve as a retirement fund for customers. Thus, this product can provide protection for both customers and their families.

FWD Hospital Care Protection serves as a health insurance plan that provides medical care, including inpatient and outpatient services, in Indonesia and abroad, with updated benefits and additional features including:

• A total of 13 plans to choose from according to health protection needs, with expanded coverage in plan A, which previously only covered medical care in Indonesia, now covering Indonesia and Malaysia.
• Traditional Chinese Medicine benefit at hospitals or clinics after inpatient or outpatient surgery that recommended by the medical doctor.
• Diabetes Complication Benefit that provided in the event of experiencing diabetes-related complications.
• Mental Health Benefit as inpatient psychiatric and coverage for post inpatient psychiatrist/clinical psychologist consultation fees
• Increased Room Accommodation Costs covered, with increases ranging from 20-100 percent from the previous plan.
• Limit booster that can provide total annual benefits of up to IDR 75 billion.
• Ease of renewal of the Family Plan Policy, if the main insured on the Family Plan Policy dies, the additional insured who meets the entry age requirements can apply for a new policy with previous policy term.
• Deductible Option where customers will pay a certain amount for each Inpatient stay according to the selected plan. This option available for more affordable premiums.
• No Claim Bonus (NCB) that can be used for health check-ups and vaccinations.

As a customer-led digitally enabled life insurance company, FWD Insurance not only offers comprehensive products but also post-claim services.

FWD Whole Life Protection & FWD Hospital Care Protection customers can accessed of the FWD Care Recovery Plan service, a support service by professional personnel post-claim that offers various physical and mental recovery services ranging from mental counseling to nutrition consultation service that can be utilized by the insured or the closest family members at no cost.

"Through these updated products, we want to be present in the Indonesian society with service excellence and supported by technology that provides convenience for customers. This is our effort in realising vision of changing the way people feel about insurance." added Jeffrey.

For more information about FWD Whole Life Protection, FWD Hospital Care Protection, and FWD Care Recovery Plan, visit www.fwd.co.id.