Jakarta, 1 Maret 2022 – PT FWD Insurance Indonesia (“FWD Insurance”), a digital-first, next generation insurer in Indonesia, has received the Contact Center Service Excellence Award (CCSEA) 2022 from Marketing Magazine in the Call Center Life & Health Insurance category. This award was received by Ade Bungsu, Director, Chief of Operations, Product Proposition & Syariah, on March 1, 2022.
The Contact Center Service Excellence Award (CCSEA) 2022 also collaborates with Care-CCSL, an independent customer satisfaction and loyalty research consulting agency that has monitored contact center performance for all industries in Indonesia for 20 years.
“We strive to ensure our customers receive a great experience not only by telephone, but also through FWD Insurance's digital services using email, WhatsApp and Fi chatbot which currently has new features that make it easier for customers to connect with agents. Our commitment to being customer led means we provide a best-in-class customer experience supported by the latest digital technology, in line with our vision of changing the way people feel about insurance. On behalf of FWD Insurance, I’d like to thank customers for their appreciation and trust in FWD Insurance, which continues to inspire us to improve our services and innovations,” said Ade Bungsu, Director, Chief of Operations, Product Proposition & Syariah.
For more details on FWD Insurance, visit https://www.fwd.co.id