FAQ Merger PT FWD Insurance Indonesia

Effective 1 December 2020, FWD Life and FWD Insurance have successfully merged and going forward will be known as FWD Insurance, following the approval from the Otoritas Jasa Keuangan and the Ministry of Law and Human Rights of the Republic of Indonesia.

There are no changes to the terms and conditions as listed in your insurance policy and all policies will continue to be honoured.

There are no changes of the terms and conditions as listed in your insurance policy and all policies will continue to be honoured.

There are no changes to your policy number. The terms, conditions, and benefits listed on your policy remain the same.

To purchase a new policy, you can contact our sales force,  your agent,  our bank partners, or visit our website. We are happy to assist you.

Please note, policies issued after the merger date of 1 December 2020 have changed to FWD Insurance.

For more information, please contact FWD Customer Care at 1500525 or email us at CustomerCare.id@fwd.com for individual customer or CustomerCare.cc@fwd.com for corporate care.

There are no changes to the way you make your policy payment. For more information please visit here.

There are no changes to the way you make your policy payment. For more information please visit here.

There are no changes to the way you make your policy payment. For FWD Life customers, there will be a change in the bank account name from PT FWD Life Indonesia to PT FWD Insurance Indonesia.

For more information, please visit here.

There will be a change of bank account name from PT FWD Life Indonesia to PT FWD Insurance Indonesia. However, for customers’ account number there will be no change.

For detailed information please visit here.

No. There are no changes regarding our claim procedure. For more information please visit here.

The processing of your claim with PT FWD Life Indonesia is unaffected.

If you have any questions about your claim, you can contact FWD Customer Care 1500391 and our Customer Care team will assist you accordingly.

Alternatively, you can email us for individual customer

CustomerCare.id@fwd.com & Corporate Care Customer

CustomerCare.cc@fwd.com

Please follow the usual claim process. We have a complete claims guide on our website. For more information please visit here.

You can contact us via One FWD Care 1500391 and our Customer Care team will assist you accordingly.  Alternatively, you can email individual customer

CustomerCare.id@fwd.com & Corporate Care Customer CustomerCare.cc@fwd.com

Please visit here where you will find a step-by-step guide to filing a claim.

Please visit here, where you will find a step-by-step guide informing the necessary documents.