Inpatient or Maternity Claim

How to file an inpatient or maternity (giving birth) claim

We understand this may be a difficult time so first, let’s tell you the important stuff that will be helpful for you to know:  

1. If you (the insured) receive medical treatment from a hospital or clinic that is not in our network, you’ll need to submit a claim. Please do this within 60 days after you are discharged following treatment. Please ensure you give us all the information we need. 

2. Should your claim paperwork be incomplete, we’ll give you another 30 days in which to send us any outstanding documents or resubmit any incomplete parts of your claim.

If you need any help at all, please don’t hesitate to contact us on 1500525. 

  • Original receipts of all medical costs with details.
  • Detail of any medication you’re taking or have been prescribed 
  • Original medical notes from your doctor(s) stating details of any diagnosis 
  • Copies of any laboratory / other medical results
  • Please use a Rp6,000 duty stamp for receipts above Rp1,000,000.
Please submit your claim by post to the following address:  


How we deal with Employee Benefits claims


When should I submit my claim?


How will you pay me?


When will you pay me?


What if I have a question or a complaint?

Frequently asked questions


Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (Fi will know exactly how to organize alternative support options if your queries are very complex).