We’re here to help every step along the way
Manage your plan with e-Friend
Through e-Friend you can access your policy information, change your details, and even submit a claim.
Download the FWD MAX app to access e-Friend.
Our wide network of hospitals and clinics
We have a global network of over 1000 hospitals and clinics. Here, you can find your nearest one.
FAQ
If you made your claim via e-Friend then the quickest way to check your status is via e-Friend (on the FWD MAX app). This can be downloaded from the App Store or Google Play. You can also call our team, 24 hours a day, seven days a week on 1500525. If you began the claims process via post, we’ll keep you updated by email and you can check your claims status by calling us.
In this instance, medical expenses must be paid in advance by the insured employee(s) and then they should make a claim. It will then be considered for reimbursement after the claim has been sent to us. If you’re an employee and you want to make a claim then please head to our dedicated claims page.
You can submit your claim in one of two ways:
Online
Make a claim via e-Friend on FWD MAX. Not got MAX? Download the app, totally free
Post
PT FWD Insurance Indonesia
Pacific Century Place
20th Floor
SCBD Lot 10
Jl. Jend. Sudirman Kav. 52-53 Jakarta Selatan
12190 Indonesia
Online
Make a claim via e-Friend on FWD MAX. Not got MAX? Download the app, totally free
Post
PT FWD Insurance Indonesia
Pacific Century Place
20th Floor
SCBD Lot 10
Jl. Jend. Sudirman Kav. 52-53 Jakarta Selatan
12190 Indonesia
Each claim is different but usually, if you submit a claim by post, it takes us around 10 working days. If you submit via e-Friend on the FWD MAX app, it’s quicker and usually takes a maximum of seven working days. This is assuming we have all the documents we need and a completed claims form.
Support
Need help or to get in touch? Here's how you can reach us.
Call customer support
We’re always ready to help you 24/7.
Ask Fi
Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (Fi will know exactly how to organize alternative support options if your queries are very complex).
Start a chat
Leave a message
Send us your enquiries. We’ll get back to you shortly.
Email us
Email us on customercare.cc@fwd.com and we’ll get back to you shortly.
PT FWD Insurance Indonesia ("FWD Insurance") is licensed and supervised by the Financial Services Authority. FWD Insurance is a member or Alternative Dispute Resolution Agencies of Financial Services Sector
