Employee Benefits support and claims

24hr support and claims

Call us any time for any reason – whether you want to make a claim or simply ask a question.

Select your claim type

Our wide network of hospitals and clinics

We have a global network of over 1000 hospitals and clinics. Here, you can find your nearest one.

Frequently asked questions

How can I check my claim status?

How long is the claim process?

How will I be informed about my claim approval?

Where can I get a coordination of benefit letter (regarding a previous insurance plan)?

Support

Need help or to get in touch? Here's how you can reach us.

Call customer support

We’re always ready to help you 24/7.

Call 1500 525

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (Fi will know exactly how to organize alternative support options if your queries are very complex).

Start a chat

Leave a message

You can click below to leave us a message. We’ll get back to you shortly.

Open contact form

Email us

Drop us an email via customercare.id@fwd.com and we’ll get back to you as soon as possible.

Send an email

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Visit FWD

PT FWD Insurance Indonesia ("FWD Insurance") is licensed and supervised by the Financial Services Authority. FWD Insurance is a member or Alternative Dispute Resolution Agencies of Financial Services Sector