We are here for you

If you've got any questions or queries about our insurance plans, please get in touch with us choosing one of the options below that suit you best.

Get answers with one call

Customer Care we are ready to assist you 24/7. Contact us at (+62)1 500 391.

Chat online instantly

Need live support? Chat with our Customer Care now.

Chat Now
click to meet

Interested in a product?

Schedule a meeting of your preferred advisor in 3 simple steps
Learn more >

GET STARTED NOW

Save our number to chat with us 24/7

0811 189 3910 (Individual Policy)
0811 800 3900 (Corporate Care)

Know who you're looking for?

Get in touch with us through one of the below email adresses for your inquiry.

Corporate Care

cs.cc@fwd.com

Individual

cs.id@fwd.com

Where to find us

Head Office and Marketing Office

Pacific Century Place, 20th Floor

SCBD Lot 10, Jl. Jend. Sudirman Kav 52-53 Jakarta Selatan 12190

08.00 - 17.00

World Trade Center, 15th Floor

Jl. Jend. Sudirman Kav 29-31 Jakarta Selatan 12920

08.00 - 17.00

Head of Office
Edwin Nurizal
Graha HSBC 9th Floor, Jl. Jend. Basuki Rahmat No. 58-60 Surabaya, 60271, Indonesia
Head of Office
Harryanto Juwono
Graha Sucofindo 3rd Floor, Jl. Pemuda No. 171 Semarang, 50132, Indonesia
Head of Office
Alex Adrianto

Sudirman Office Tower Lantai 6 – Unit 602, Jl.Jend. Sudirman No.57 Palembang 30125

Head of Office
Harris Pradima Susanto, SE
Jl. RE Martadinata No. 149 Bandung 40114, Indonesia
Head of Office
Kusmayadi Asmara
Jl. S. Parman No. 302, Petisah Hulu, Medan Baru, Medan, 20153, Indonesia
Head of Office
Hendra Halim
Jl. Gatot Subroto Tengah No. 334, Denpasar 80231, Indonesia
Head of Office
I Nyoman Suryanata
Ruko Kintamani Blok C No.9. Jl. Bukit Beruntung
Batam
Head of Office
Rikal Renio Hutasoit
Jl. Riau Komplek Riau Bisnis Centre Blok B No. 11, Pekanbaru, Provinsi Riau, Indonesia
Head of Office
Ripin

Contact us

Find us on Social

Facebook

Share your passion with us, and tell us how we can help you achieve your goals. Stay connected!

YouTube

See our stories and activities supporting your passion in here!

Filing Complaints

If you have any complaints about the insurance you have, please contact us with the following options.

See more