1

Collect supporting documents

2

Fill out the claim form

3

Send us the documents

4

Receive e-mail Notification

1

Collect supporting documents

  • Original receipts and all treatment cost details

  • Detail of medication given during the treatment.

  • Original medical history from attending physician

  • Copy of laboratory / other supporting diagnostic results

  • Rp 6,000 duty stamp for receipts above Rp 1,000,000


2

Fill out the claim form

  • Inpatient / Maternity Claim Form

    To be completed by the Insured.

    For pre and post hospitalization claims, a claim form is required mentioning the related hospitalization.

3

Send us the documents

By email
  • Send the claim form and the doctor’s certificate through email cs.cc@fwd.com

Via e-Friend

Submission Timeline

  1. Maximum of 60 days from treatment to file a claim.

4

Receive e-mail Notification

  • After the claim is processed, the insured will receive an email notification from FWD Life
  • For an incomplete claim, the insured has 30 days to submit the missing documents.

Need help?

Still unclear?
Talk to us

24-hour Customer Hotline

(+62) 1500 390

Live Chat

Email Us

Email us at cs.cc@fwd.com