About PT FWD Life Indonesia (“FWD Life”)

PT FWD Life Indonesia (“FWD Life”) is a joint-venture insurance company and a member of FWD Group. Products offered include unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce and corporate.  

In addition to Indonesia, FWD Group spans Hong Kong & Macau, Thailand, and the Philippines, Singapore, Vietnam and Japan, offering life and medical insurance, general insurance and employee benefits across a number of its markets. 

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by leading digital technologies. Through this customer-led approach, FWD aims to become the leading pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business arm of investment group, Pacific Century Group.

FWD Life is registered and supervised under Otoritas Jasa Keuangan (OJK).

For more information, please visit WWW.FWD.CO.ID

Business Permit from Financial Service Authority Number: KEP-750/NB.11/2015


FWD Life Highlights

Vision

We have a vision to change the way that people feel about insurance. Our goal is underpinned by three key differentiators which make FWD unique in the insurance industry: we build innovative, customer-led propositions, supported by integrated technology-driven distribution and we wish to enhance our customer relationships with digital enablement and fulfillment.

Aspiration

We have aspirations to reach 1 million people in Indonesia in 2017.

Values

We committed to achieve our ultimate vision on “changing the way people feel about insurance” by taking the values of our company, which dare to be different, do the right thing, work with passion, and succeed together.

Journey

FWD Life Distribution Channels

Agency

Our agents are equipped with the latest technology, such as digitaltablets which are always connected to our data center. What does this mean for you? It means an interactive, simple walk through of our products and services. It also means quick and easy payment and issuance of policy on the spot. Yes, nice and simple!

Bancassurance & Distribution Partnership

We work together with several well-known banks such as Victoria Bank, KEB Hana Bank, ANZ, Panin Bank Sharia to increase the awareness of insurance protection benefits and future financial planning.

Corporate Care (Employee Benefits)

A digital-based Group insurance program that is designed to help companies in providing insurance protection that is flexible for employees and their families.

iFWD (e-commerce)

Buy insurance online, simple products and a quick and easy payment process. Our digital platform also allows our customers to file a claim online easily, and get help through the hotline or online chat every day from 8 am to 10 pm.