About PT FWD Life Indonesia (“FWD Life”)

PT FWD Life Indonesia (“FWD Life”) is a joint-venture insurance company and a member of FWD Group. Products offered include unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce and corporate.  

In addition to Indonesia, FWD Group spans Hong Kong & Macau, Thailand, and the Philippines, offering life and medical insurance, employee benefits, and general insurance across a number of its markets. Established in Asia in 2013, FWD is the insurance business arm of investment group, Pacific Century Group.

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by leading digital technologies. Through this customer-led approach, FWD will achieve its vision to become the leading pan-Asian insurer that changes the way people feel about insurance.

FWD Life is registered and supervised under Otoritas Jasa Keuangan (OJK).

FWD Life Highlights

Vision

We have a vision to change the way that people feel about insurance. Our goal is underpinned by three key differentiators which make FWD unique in the insurance industry: we build innovative, customer-led propositions, supported by integrated technology-driven distribution and we wish to enhance our customer relationships with digital enablement and fulfillment.

Aspiration

We have aspirations to reach 1 million people in Indonesia in 2017.

Values

We committed to achieve our ultimate vision on “changing the way people feel about insurance” by taking the values of our company, which dare to be different, do the right thing, work with passion, and succeed together.

Journey

FWD Life Distribution Channels

Agent

Our agents are equipped with the latest technology, such as digitaltablets which are always connected to our data center. What does this mean for you? It means an interactive, simple walk through of our products and services. It also means quick and easy payment and issuance of policy on the spot. Yes, nice and simple!

Bancassurance & Distribution Partnership

We work in partnership with Victoria Bank to provide the VIP Maxima Link product to raise public awareness about financial planning and preparation for retirement.

Corporate Care (Employee Benefits)

A digital-based Group insurance program that is designed to help companies in providing insurance protection that is flexible for employees and their families.

iFWD (e-commerce)

Buy insurance online, simple products and a quick and easy payment process. Our digital platform also allows our customers to file a claim online easily, and get help through the hotline or online chat every day from 8 am to 10 pm.